Assistant Manager - Referral Mgt and Physician Scheduling
HCA Healthcare · Hyderabad · onsite · Posted 35d ago
Undisclosed2–7 yrsfulltimeSourced from
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About this role
Position Summary:
Establish and direct the quality assurance (QA) activities
Responsibilities:
Assist manager in reaching team goals and objectives.
Coach and Motivate staff to reach individual and team goals.
Perform quality reviews including review with staff. Submit reviews to Manager for review and approval.
Monitor and analyzes daily performance of staff for productivity, time utilization, quality of work, and customer service.
Monitor time attendance of Quality Assurance team members and approval.
Provide feedback in routine disciplinary matters and conduct disciplinary sessions with team members.
Assist manager in screening, interviewing, training and evaluating new and existing employees.
Assist manager in conducting weekly staff meetings.
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
Assist Manager in monthly and quarterly reporting of quality metrics to operational leadership
Attend Privacy and Security Training as required by the HIPAA Awareness Program and comply with all guidelines, policies and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations.
Lead the team in supporting Parallon policy and goals, while maintaining a positive, professional attitude
Escalate performance numbers/information to senior management on a bi-weekly and monthly basis
Coordinates with other teams/departments to ensure policies are enforced.
Act as a resource on projects.
Adheres to and supports organizational ITS standards, policies, and procedures.
Adheres to Code of Conduct.
Performs other duties as assigned.
Education Experience:
Bachelors degree or equivalent in a related discipline with 10 years of experience.
Equivalent work experience may substitute.
Minimum one-year supervisory experience preferred.
At least two years quality experience required.
Must Have Skills
Ability to interpret policies and procedures.
Attention to detail.
Ability to give clear instructions and expectations.
Provide constructive actionable feedback.
Ability to tailor communication to given audience.
Ability to handle conflicts calmly and professionally.
Customer service/problem resolution experience.
Proficiency in English written and verbal communication.
Ability to present audit results professionally.
Experience working with multiple systems.
Strong organizational and time management skills.
Ability to work independently and collaboratively.
Nice to Have Skills
Revenue Cycle experience.
Experience maintaining accurate records or documentation.
Top 3 Key Responsibility Area / Key Performance Indicator
Monitor and analyze daily performance of staff for productivity, time utilization, quality of work, and customer service.
Assist manager in reaching team goals and objectives. Educates new team members on vendor quality processes.
Knowledge, Skills, Abilities, Behaviors:
Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
Customer Orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrate proficiency in Microsoft Office applications and others as required
Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Tactical execution - overseeing the development, deployment and direction of complex programs and processes
Policies Procedures - demonstrate knowledge and understanding of organizational policies, procedures and systems
Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceQAInterviewingPHYSICIANVendor qualitytime management skillsmicrosoft officesecurity traininghipaaProblem ResolutiondeploymentPunctuationQuality AssuranceCustomer Relationships
About HCA Healthcare
HCA Healthcare
Healthcare
4.0k+
employees
Nashville, TN
USA
₹17.9L PA avg
Avg at HCA Healthcare
About
HCA Healthcare - India is an integral innovation and operational hub in support of HCA Healthcare and our mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is a company focused on creating healthier tomorrows through the delivery of patient-centered care across approximately 190 hospitals and 2,400 sites of care in the United States and United Kingdom.
Every day, our colleagues around the world go to work with a collective focus: our patients. This focus positively impacts the care experience at the bedside and beyond. HCA Healthcare - India serves as a vital hub for operations and supports HCA Healthcares work to enhance healthcare delivery through technology and innovation.
Industries
Healthcare
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