Assistant Manager - RCM Quality Audit
HCA Healthcare · Hyderabad · onsite · Posted 49d ago
Undisclosed2–6 yrsfulltimeSourced from
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About this role
Position Summary:
The Assistant Manager, RCM Global QA performs internal quality assessments and SLA reviews on processes performed by international vendors and supports the Global Quality Team to ensure compliance with operational standards and policies in accordance to the vendor contract agreement. Global Quality and SLA reviews are communicated to the Global Operations Manager and Director to improve accuracy and efficiency in workflow production
Responsibilities:
Provides support for all quality reviews and assessments of revenue cycle processes performed by international vendors
Ensures accuracy of assessments and operations in the Global QA Tool
Assists in ensuring vendors adhere to process and procedure
Assesses quality and operational metrics of the Global Quality Assurance Team
Review and trend account issues related to quality and SLA compliance to provide feedback to Global Operations Manager
Provides operational support to the Global Operations Manager
Educates new team members on vendor quality processes
Demonstrates and applies expert level of knowledge of revenue cycle processes and concepts
Maintains up-to-date knowledge of the business processes assigned to the international vendors
Ensures safe, ergonomic and confidentiality compliant practices are being followed within the work environment
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement
Education & Experience:
High school diploma or GED required.
Associates degree in business administration or completion of secretarial program preferred.
10+ years experience required; Revenue Cycle/SSC experience preferred. preferred HCA-based system experience.
Must Have Skills
Strong knowledge of hospital revenue cycle
People Management, team leadership
communicates clearly and concisely, verbally and in writing
Top 3 Key Responsibility Area / Key Performance Indicator
Assesses quality and operational metrics of the Global Quality Assurance Team
Provides support for all quality reviews and assessments of revenue cycle processes performed by international vendors
Educates new team members on vendor quality processes
Knowledge, Skills, Abilities, Behaviors:
Technical Expertise strong knowledge of hospital revenue cycle
Strategic Analysis - analytical Review skills and ability to make decisions based on analysis Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Tactical execution - oversees the development, deployment, and direction of complex programs and processes to international vendors
Financial management - applies tools and processes to successfully manage to budget
Project Management - assesses work activities and allocates resources appropriately
Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely, verbally and in writing, including utilizing proper punctuation and correct spelling; able to communicate with SSCs, Parallon Corporate team, and international vendors
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, teams, and external parties
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems
Basic Skills demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem-solving skills, and attention to detail;
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
QAPeople managementVendor qualityoperational supportHospitalleadershipGlobal OperationsSLAdeploymentPunctuationQuality AssuranceoperationsAdministrationcomplianceCustomer RelationshipsQuality Audit
About HCA Healthcare
HCA Healthcare
Healthcare
4.0k+
employees
Nashville, TN
USA
₹17.9L PA avg
Avg at HCA Healthcare
About
HCA Healthcare - India is an integral innovation and operational hub in support of HCA Healthcare and our mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is a company focused on creating healthier tomorrows through the delivery of patient-centered care across approximately 190 hospitals and 2,400 sites of care in the United States and United Kingdom.
Every day, our colleagues around the world go to work with a collective focus: our patients. This focus positively impacts the care experience at the bedside and beyond. HCA Healthcare - India serves as a vital hub for operations and supports HCA Healthcares work to enhance healthcare delivery through technology and innovation.
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Healthcare
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