Assistant Manager - Quality

Role & responsibilities

• Implement and monitor hospital quality improvement programs.
• Ensure compliance with accreditation standards such as National Accreditation Board for Hospitals & Healthcare Providers (NABH) or Joint Commission International (JCI), where applicable and faced atleast two NABH accreditations.
• Conduct internal quality audits and inspections.
• Monitor quality indicators, patient safety goals, and clinical outcomes.
• Investigate incidents, patient complaints, and root causes, and implement corrective actions.
• Train hospital staff on quality policies, infection control, and standard operating procedures (SOPs).
• Coordinate with different departments to improve processes and patient satisfaction.
• Prepare quality reports, documentation, and presentations for management.

Preferred candidate profile

• Bachelor's/Master's in Hospital Administration.
• Experience in hospital quality, NABH standards, audits, and patient safety.
• Knowledge of QA, SOPs, CAPA, RCA, and healthcare compliance.
• Strong communication, analytical, and problem-solving skills.
• Proficient in MS Excel, PowerPoint, and quality documentation.