Assistant Manager - Quality
TP · Jaipur · onsite · Posted 57d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement quality control processes to ensure high standards of service delivery.
- Conduct regular audits and assessments to identify areas for improvement and provide recommendations for enhancement.
- Collaborate with cross-functional teams to develop and implement process improvements that drive business growth.
- Analyze data and metrics to identify trends and opportunities for quality improvement.
- Provide coaching and training to team members on quality procedures and best practices.
- Ensure compliance with industry regulations and company policies.
Job Requirements
- Minimum 5 years of experience in a quality management role, preferably in a BPO or call center environment.
- Strong knowledge of quality control processes, including auditing, assessment, and analysis.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to analyze complex data sets and provide actionable insights.
- Strong problem-solving and decision-making skills, with the ability to think critically and creatively.
- Experience with quality management tools and technologies, such as Six Sigma or Lean principles.
Sourced from naukri
Skills
7QcQuality AnalysisQualityPPAPsupplier quality assuranceKaizensix sigmaISOCustomer QualityFMEASPCQuality EngineeringProject ManagementQMSQuality AssuranceQuality ControlMicroservicesQCquality managementQuality Audit