Assistant Manager Quality || Travel Process

Key Deliverables:

• Lead and manage a team of Quality Evaluators and Team Leaders
• Implement corrective actions and support performance improvements
• Participate in process improvement using Six Sigma methodologies
• Prepare weekly and monthly reports, including compliance checks

Role Responsibilities:

• Manage quality activities, ensuring timely documentation for transaction monitoring
• Analyze trends in agent/process performance and recommend action plans
• Drive team motivation and suggest new quality tools for process improvements
• Oversee dip check and calibration compliance on a weekly basis

Job Requirements:

• Strong experience in the travel domain is mandatory
• Expertise in MS Office, especially Excel, Word, and PowerPoint
• Knowledge of QC tools like Pareto and Six Sigma
• Excellent communication skills in English, both written and verbal
• Organized, target-driven, and ability to manage multiple tasks