Assistant Manager, Quality Management Tech

Responsibilities

• Develop and maintain solutions in Power Apps, Power Automate and Power BI that digitise QM processes such as audits, checklists, issue tracking, approvals and quality reporting.
• Collaborate with Ops and Quality leadership teams to turn process pain points into clear requirements, then deliver and test the solution.
• Define adoption criteria and success measures for each tool, and track usage against them.
• Run onboarding, user guides and training so new tools are used as designed.
• Review adoption data regularly and raise low-usage tools with the tool owner along with a recommendation to fix, retrain or retire.
• Keep documentation current, including process flows, data sources, connections, permissions and known limitations.
• Work with Quality leaders to develop and implement quality assurance and quality control strategies, policies, and procedures to drive operational excellence and elevate stakeholder and client satisfaction.
• Monitor key performance indicators (KPIs) related to transaction quality.
• Propose and implement process enhancements to enhance efficiency while maintaining accuracy standards.
• Stay up to date with industry trends, best practices, and regulatory requirements related to quality management in the Real Estate Industry and the processes supported by JBS.

Job Details

• Location: On-site - Gurugram
• Scheduled Weekly Hours: 40
• Job Tags: JBS

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