Assistant Manager Quality Assurance - International Voice Call

• Develop and implement quality control processes to ensure high-quality customer service.
• Conduct regular audits to identify areas for improvement and provide feedback to team members.
• Collaborate with cross-functional teams to resolve customer complaints and enhance overall customer experience.
• Analyze data and metrics to identify trends and opportunities for improvement.
• Develop and maintain quality standards and procedures to ensure compliance with industry regulations.
• Provide training and coaching to team members on quality assurance best practices.

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