Assistant Manager - Profee

Job Summary

Job Family: Coding OP (India)

Travel Required: Up to 25%

Clearance Required: None

What You Will Do

• Meet all Client Service Level Agreements (deliverables)
• Responsible for the PL for the clients handled with a focus on high quality service delivery.
• To focus on cost effectiveness and effective utilization of manpower resources.
• Talent retention
• Ensure the team understands client specific training requirements / needs etc.
• Analyze performance results of the team and implement process improvements
• Determine appropriate staff levels and implement strategies to ensure efficient operations
• Work with support departments to ensure staffing strategies are effectively executed
• Hold team meetings on a regular basis with direct reports.
• Communicate all process and client updates to direct reports within specific timelines and keep record for such updates
• Act as single point contact for the team leads for all their client and team members related needs and create a harmonious work environment
• Escalate performance related issues with respect to his TL to SM on a timely manner.
• Escalate client complaints to SM and resolve escalated customer issues, CAPA to be taken
• Performs any other duty assigned by respective Senior Manager
• Act as authorized person for sanctioning team leads leave.
• Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team managers to complete performance appraisal of work group(s) in accordance with the organization s policies and applicable legal requirements.

What You Will Need

• Should have 8+ Years of experience in Medical Coding in Profee specialties with at least 2+ year experience as Team Lead.
• Should have AAPC/AHIMA Certification
• Must be a Graduate
• Ensure data collection capability in relevant systems and business processes
• Strong analytical, research, and organizational skills required.
• Leadership/supervision
• Flexibility, time management, prioritization, and solid documentation skills required
• Strong customer service orientation
• Strong written and verbal communication skills

What Would Be Nice To Have

• Proficiency in MS Office/excel
• Experience in coding software or encoder (3M, Trucode, Optum)
• Familiarity with EMR systems (EPIC, Cerner, etc.,)
• Knowledge of multiple coding specialties (ED, EM (OPIP), etc.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.