{"@context":"https://schema.org","@type":"JobPosting","title":"Assistant Manager - Product Service (Security Solutions)","description":"

Key Responsibilities

Ensure prompt and efficient service delivery by achieving key service metrics (FRT, FVT, CCT) while maintaining SLA commitments and delivering exceptional customer support across banking, government, institutional, retail, and project segments.
Drive service revenue and profitability by maximizing opportunities through Annual Maintenance Contracts (AMCs), labor services, customer support, and project-based service offerings.
Manage and develop Authorized Service Partners (ASPs) through regular audits, performance monitoring, compliance checks, and continuous capability enhancement.
Oversee inventory and working capital by ensuring effective spare parts planning, stock management, and resource optimization to support uninterrupted service operations.
Lead team development by fostering a high-performance culture, identifying training needs, enhancing leadership capabilities, and driving employee engagement.
Ensure successful project execution and operational excellence by delivering quality implementations on time, maintaining statutory and safety compliance, and driving continuous improvement through IMS, TPM, Kaizen, Greenco, and Business Excellence initiatives.

Requirements –

Degree/Diploma in Engineering with a minimum of 2+ years of relevant work experience.
Degree/Diploma in Mechanical Engineering, Electronics Engineering, or Mechatronics will be preferred.
Strong result orientation with the ability to achieve service and operational targets.
Excellent stakeholder management, communication, and team development skills.
Process-driven mindset with a focus on compliance, operational excellence, and future readiness.

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