Assistant Manager-Presales (Female)

Key Responsibilities

1. Team Management
   
• Lead, train, and manage the presales team, including telecallers and customer relationship executives.
• Set team targets, monitor daily performance, and ensure achievement of lead qualification and site-visit targets.
• Conduct regular performance reviews and provide coaching to team members.
2. Lead Management & Conversion
   
• Manage leads generated through digital marketing, property portals, campaigns, referrals, and other sources.
• Ensure timely follow-up with prospective customers through calls, WhatsApp, emails, and other communication channels.
• Qualify leads based on customer requirements, budget, location preferences, and purchase timelines.
• Improve lead-to-site-visit and site-visit-to-sales conversion ratios.
3. Sales Coordination
   
• Coordinate with the sales team to schedule site visits and ensure smooth lead handovers.
• Track customer feedback, site-visit outcomes, and booking progress.
• Work closely with marketing and digital marketing teams to improve lead quality and campaign effectiveness.
4. CRM & MIS Reporting
   
• Ensure accurate lead entry, follow-up tracking, and status updates in the CRM system.
• Prepare daily, weekly, and monthly MIS reports on lead generation, calls, follow-ups, site visits, and conversions.
• Analyse lead sources, conversion ratios, team productivity, and campaign performance.
5. Customer Engagement
   
• Ensure professional communication and a positive customer experience throughout the presales process.
• Handle customer queries and coordinate with the sales team for timely resolution.
• Maintain a structured follow-up process to nurture prospective buyers until the site visit or sales handover.
6. Process Improvement
   
• Develop and implement effective calling scripts, lead qualification processes, and follow-up strategies.
• Identify gaps in lead management and recommend measures to improve productivity and conversions.
• Ensure adherence to company policies, sales processes, and reporting standards.

Required Skills

• Strong experience in real estate presales and team handling.
• Excellent communication and customer-handling skills.
• Experience in lead management, lead qualification, and conversion tracking.
• Good knowledge of CRM software, Excel, and MIS reporting.
• Strong analytical, leadership, and problem-solving abilities.
• Ability to work with sales and digital marketing teams to achieve business targets.

Preferred Candidate Profile

• 6-10 years of relevant experience in real estate presales.
• Experience with residential apartments, gated communities, or high-rise residential projects preferred.
• Prior experience managing a presales team in a real estate developer organization.
• Candidates with strong CRM knowledge and proven lead-to-site-visit conversion performance will be preferred.

Key Performance Indicators (KPIs)

• Lead response time and follow-up efficiency.
• Lead qualification and contactability rates.
• Lead-to-site-visit conversion ratio.
• Site-visit attendance and sales-team handover efficiency.
• Team productivity and target achievement.
• CRM data accuracy and reporting compliance.

Interested candidates: Please send your updated resume via WhatsApp to [phone removed].