Assistant Manager PMS (Performance Management System) & L&D

Job Description

Designation: Asstt. Mgr. Performance Management System (PMS)
Location: Panchkula, Haryana (Head Office Full-time, On-site)
Experience: 6+ Years (Dedicated corporate PMS role)
Work Model: Work from Office (6 days working, 2nd Saturday of every month is fixed week off)
Industry Mandate: Service Sector
Education: Full-time MBA / PGDM in Human Resources
Required Skill: Advance Excel, Tableau, Python, HR Analytics

Role Summary
We are looking for an experienced PMS Specialist with having 6+ years of dedicated expertise in designing, driving, and governing the end-to-end performance management lifecycle. This role is based at our Panchkula Head Office and focuses on aligning employee performance with business targets in a fast-paced, client-driven service sector environment.

This position will lead corporate goals cascading, cycle execution, executive calibration/normalization forums, underperformance management (PIPs), and performance-to-rewards integration.

Key Responsibilities
1. Performance Architecture & Goal Cascading
Design and execute modern appraisal frameworks (OKRs, SMART KPIs, Balanced Scorecard, 360-degree feedback).

Lead top-down goal cascading from leadership down to delivery, client-facing, and corporate support units.

Standardize role-based metric libraries reflecting service KPIs (e.g., client SLAs, billability, project milestones, utilization).

2. Appraisal Cycle Operations & Governance
Drive end-to-end quarterly, bi-annual, and annual appraisal cycles with strict turnaround-time (TAT) compliance.

Facilitate self, manager, and multi-rater evaluations; audit review quality and eliminate rating bias.

Conduct manager workshops and create toolkits on objective evaluation and continuous feedback.

Serve as the central point of contact for appraisal grievance resolution and rating appeals.

3. Calibration, Normalization & Bell Curve Modeling
Facilitate and moderate calibration sessions with CXOs, VPs, and Service Delivery Heads.
Implement statistical distribution models (bell curves, forced distribution, quartile ranking) to counter rating inflation.

Maintain cross-functional rating parity across distinct service verticals and delivery cohorts.

4. Compensation Linkage, PIP & Talent Retention
Partner with Total Rewards to map normalized ratings to merit increments, variable bonuses, and retention awards.

Manage structured 30/60/90-days Performance Improvement Plans (PIPs) with clear milestone tracking, counselling, and legal compliance.

Map talent onto the 9-Box Grid (Performance vs. Potential) to build succession pipelines and fast-track high-potential (HiPo) employees.

5. HRMS Automation & Executive Dashboards
Serve as the functional administrator for the PMS module on enterprise HRMS platforms.
Build advanced Excel models and executive analytics on rating distributions, attrition trends among top/bottom performers, and manager rating strictness.

Candidate Profile & Qualifications
Experience: Minimum 6 years in PMS, with a primary focus on Performance Management Systems and cycle governance.

Industry Focus: Strictly Service Sector. Deep familiarity with white-collar workforce dynamics, billability, utilization, and SLA-based deliverables. (Profiles strictly from manufacturing, heavy industrial, or plant setups will not be considered).

Technical Skills: Advanced MS Excel proficiency (statistical distributions, pivot tables, complex lookups) and hands-on functional admin experience in HRMS platforms.

Behavioral Strengths: Assertive facilitation skills, high emotional intelligence, and ability to challenge senior stakeholders diplomatically during calibration discussions.

Underperformance & Rewards: Performance Improvement Plan (PIP), Underperformer Counselling, Corrective Action Plan (CAP), Merit Matrix Alignment, Variable Pay Linkage, Annual Increments, Total Rewards Integration.

HRMS & Tech Tools: Darwinbox, SAP SuccessFactors, Workday, Keka, Oracle HCM, ZingHR, PeopleStrong, MS Excel Analytics.

Target Domain: Service Delivery, IT/ITeS, BFSI, FMCG, Professional Services, Client SLAs, Resource Utilization, Billability.