Assistant Manager - Performance Monitoring

Job Title: Assistant Manager – Performance Monitoring

Department: ISPL CEFS KYC Operations

About Business Line/Function

The KYC Due Diligence team in ISPL is responsible for the Preparation of files due for periodic reviews (Recertification) for existing customers and (Onboarding) for new clients of BNP Paribas across multiple countries across APAC, EMEA and America. It is extended team working with onshore counterpart to support completion of KYC on all existing and new clients of BNP Paribas.

Position Purpose

The KYC Performance Monitoring Analyst will be responsible for tracking, analysing, and reporting on the operational performance of BNP Paribas KYC operations. Using advanced Excel/VBA and Power BI skills, the analyst will turn large‑scale data sets into actionable insights, highlight operational gaps, and partner with Operations and Central teams to drive data‑driven improvements across the KYC lifecycle.

Responsibilities

Direct Responsibilities

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Responsibility

Typical Activities

1

Monitor & analyse KYC operational performance

• Build and maintain KPI scorecards for onboarding turnaround, remediation cycle‑time, compliance reports).
• Perform daily/weekly variance analysis and flag deviations against SLA targets.
  
  

2

Data integrity & large‑dataset management

• Ingest data from multiple platforms (Core KYC, AML, CRM, Data‑Lake).
• Run data‑quality checks (duplicates, missing keys, out‑liers) and document remediation steps.
  
  

3

Develop, automate & maintain reporting tools

• Create Excel‑based models with complex formulas, dynamic arrays & VBA macros for bulk processing.
• Design & publish interactive Power BI dashboards (filterable by region, product, risk tier).
  
  

4

Collaborate with Operations & Central teams

• Produce weekly performance briefs for Ops leads; present findings in governance forums
• Capture operational feedback and translate it into reporting enhancements.
  
  

5

Identify process bottlenecks & recommend improvements

• Conduct root‑cause analysis on high‑risk or delayed cases.
• Draft data‑driven improvement proposals (process redesign, automation, staffing adjustments).
  
  

6

Continuous improvement of analytical capabilities

• Document standard operating procedures for data extraction, cleaning, and visualisation.
• Mentor junior analysts on Excel/VBA best practices and Power BI storytelling.
  
  

4⃣ Required Skills & Qualifications

Domain

Required Expertise

KYC / Regulatory

Deep knowledge of the KYC lifecycle (on‑boarding, ongoing monitoring, remediation) and relevant regulations (e.g., AML, FATF, local CTF rules).

Excel & VBA

Advanced Excel (nested formulas, array functions, Power Query, PivotTables) + VBA macro development for automation & data transformation.

Data Visualisation

Proven experience building interactive Power BI dashboards (data modelling, DAX, custom visuals, row‑level security).

Data Management

Expertise in data cleansing, structuring, and handling large‑scale data sets (≥ 1 M records) – preferably with SQL/Power Query.

Analytical Thinking

Ability to detect patterns, conduct root‑cause analysis, and translate technical findings into strategic business insights.

Communication

Excellent written and verbal communication; comfortable presenting to senior leadership and drafting concise performance reports.

Collaboration

Demonstrated ability to work cross‑functionally with regional Operations, Central Functions, IT, Risk & Compliance.

Education

Bachelor's degree in Finance, Economics, Statistics, Computer Science, or related field (or equivalent professional experience).

5⃣ Preferred (Nice‑to‑Have) Qualifications

Preference

Example

Programming

Python or R for data manipulation / statistical analysis.

Database Access

Experience with SQL Server, Oracle, or Snowflake (writing queries, stored procedures).

Project Management

PRINCE2 / Agile certification or experience leading small analytics projects.

Regulatory Reporting

Prior exposure to regulatory reporting pipelines (e.g., AML‑EWS, SAR, CDD).

Language

English

Technical & Behavioral Competencies

1.1 Good communication skills is a pre-requisite

1.2 Accuracy and rigor

1.3 Team player

1.4 Fluent in English; Knowledge of French or a foreign language would be a plus

1.5 Adaptable flexible approach to the working environment

1.6 Ability to work on multiple IT systems

1.7 IT literate and familiar with Microsoft Office (Excel to macro level), PowerPoint

Specific Qualifications

• Minimum 7 - 9 years of experience along with Bachelor's Degree - in management, finance, science, economics, related field or equivalent experience.
• Prior experience in similar domain.
  
  

Technical Skills

Skills Referential (Required knowledge, skills and abilities)

• Analytical Ability
• Ability to develop and adapt a process
• Ability to anticipate business / strategic evolution
  

Behavioral Skills

• Communication
• Analytical Ability
• Team Player
  

Education Level: Bachelor Degree or equivalent

Location: Bangalore/Chennai

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in