Assistant Manager People & Culture

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

• Knowledge and Ability
• To maintain an effective recruitment procedure to obtain the best talent in the marketplace at competitive, but responsible remuneration packages.
• Ensure high quality procedures are in place, which are in line with legislative and company policy governing all the sub-functions of Human Resource Management.
• Adhere to the Standard Operating Procedures & ensure the same by the security team.
• Develop and implement contemporary recruitment methods to attract top quality candidates appropriate to the position and company needs
• Provide coaching and mentoring to the team in order to improve operative efficiency.
• Any matter which may effect the interests of Raffles Jaipur should be brought to the attention of the Management.
• Assist the Director Of Talent & Culture to develop an annual and long-term Talent & Culture plan that identifies the organization's Human Resources agenda as a component of the organizations overall Strategic Plan.
• Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.
• Service
• Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
• Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
• Treat every employee with respect and make them feel valued
• Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
• Go extra mile to make sure every guest needs are not just met, but exceeded.
• Assist and support team members and other departments in order to ensure a smooth operation
• Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
• Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
• Never fail the Top 5 Service Excellence
• Look at me
• Smile at me
• Talk to me
• Listen to me
• Thank me
• Operations
• Design methods for continuous improvement in the delivery of services by soliciting internal and external feedback, using best practice models and organizational goals.
• To ensure that all Staff In-House Rules and Regulations are communicated, enforced, and reviewed annually.
• Assist the Director of Talent & Culture to perform the various activities of the department, in the following ways:
• Responsible for Maintaining and updating employee records, legal documents, policies and procedures and other personnel matters.
• Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment.
• Analyze the manpower requirement and recommend selection activities to meet the requirement.
• Monitor present and future trends of local industry situation, legislation and recommend appropriate action.
• Regularly inspect staff restaurant, locker rooms and locker and other facilities to ensure they are well operated and maintained.
• Leadership
• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
• Self-confidence, motivation, drive, and tenacity.
• Ability to accept responsibility.
• Ability to think strategically, inductively, and creatively.
• And the propensity to recognize and acknowledge other peoples ideas
• Values
• Authenticity
• Humility
• Excellence
• Generosity
• Graciousness
• Stewardship
  
  

SECTION THREE: JOB SPECIFICATIONS

Position Talent & Culture Manager

CHARACTERISTICS

Required

ESSENTIAL

DESIRABLE

PHYSICAL

• Neat appearance
• Articulate
• Good Posture
  
  

LANGUAGES

• Oral and written fluency in English
• Local language
• Other languages
  
  

Qualifications

TRAINING

• Post-Secondary Education or relevant qualifications in Human Resources Management
  
  

Work Experience

• Minimum 1 year of experience as same level & 5 years of overall experience preferably in luxury hotel
  
  

DISPOSITION

Leadership.

Relationships.

Character.

Potential

• Motivator and self-starter
• Displays initiative.
• Commitment to professional values
• Team builder
  
  

Others

• Industry Network
• Good training skills
• Coaching certificate
• Knowledge and Ability
• To maintain an effective recruitment procedure to obtain the best talent in the marketplace at competitive, but responsible remuneration packages.
• Ensure high quality procedures are in place, which are in line with legislative and company policy governing all the sub-functions of Human Resource Management.
• Adhere to the Standard Operating Procedures & ensure the same by the security team.
• Develop and implement contemporary recruitment methods to attract top quality candidates appropriate to the position and company needs
• Provide coaching and mentoring to the team in order to improve operative efficiency.
• Any matter which may effect the interests of Raffles Jaipur should be brought to the attention of the Management.
• Assist the Director Of Talent & Culture to develop an annual and long-term Talent & Culture plan that identifies the organization's Human Resources agenda as a component of the organizations overall Strategic Plan.
• Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.
• 2. Service
• Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
• Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
• Treat every employee with respect and make them feel valued
• Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
• Go extra mile to make sure every guest needs are not just met, but exceeded.
• Assist and support team members and other departments in order to ensure a smooth operation
• Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
• Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
• Never fail the Top 5 Service Excellence
• Look at me
• Smile at me
• Talk to me
• Listen to me
• Thank me
• 3. Operations
• Design methods for continuous improvement in the delivery of services by soliciting internal and external feedback, using best practice models and organizational goals.
• To ensure that all Staff In-House Rules and Regulations are communicated, enforced, and reviewed annually.
• Assist the Director of Talent & Culture to perform the various activities of the department, in the following ways:
• Responsible for Maintaining and updating employee records, legal documents, policies and procedures and other personnel matters.
• Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment.
• Analyze the manpower requirement and recommend selection activities to meet the requirement.
• Monitor present and future trends of local industry situation, legislation and recommend appropriate action.
• Regularly inspect staff restaurant, locker rooms and locker and other facilities to ensure they are well operated and maintained.
• 4. Leadership
• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
• Self-confidence, motivation, drive, and tenacity.
• Ability to accept responsibility.
• Ability to think strategically, inductively, and creatively.
• And the propensity to recognize and acknowledge other peoples ideas
• 5.Values
• Authenticity
• Humility
• Excellence
• Generosity
• Graciousness
• Stewardship
• SECTION THREE: JOB SPECIFICATIONS
  
  

Position Talent & Culture Manager

CHARACTERISTICS

Essential

DESIRABLE

PHYSICAL

• Neat appearance
• Articulate
• Good Posture
• LANGUAGES
• Oral and written fluency in English
• Local language
• Other languages
• QUALIFICATIONS /
  
  

TRAINING

• Post-Secondary Education or relevant qualifications in Human Resources Management
• WORK EXPERIENCE
• Minimum 1 year of experience as same level & 5 years of overall experience preferably in luxury hotel
• DISPOSITION
  
  

Leadership.

Relationships.

Character.

Potential

• Motivator and self-starter
• Displays initiative.
• Commitment to professional values
• Team builder
• OTHERS
• Industry Network
• Good training skills
• Coaching certificate