Assistant Manager Patient Support / DGF & Channel Marketing

JOB DESCRIPTION

Assistant Manager Patient Support / DGF & Channel Marketing

Designation : Assistant Manager – Patient Support

Function : Patient Support / DGF & Channel Marketing

Qualification : B.Pharm / MBA
Preferred Skill : Digital Marketing experience preferred

Job Summary

We are looking for an Assistant Manager – Patient Support to manage end-to-end patient support activities, coordinate with healthcare professionals (HCPs), vendors, CFA and internal teams, and ensure timely resolution of patient and product-related queries. The role will also support DGF/channel marketing initiatives, digital tools, procurement activities and supply coordination.

Key Responsibilities

• Manage end-to-end patient support activities and ensure smooth execution of patient assistance programs.
• Coordinate sample requisition from HCPs, maintain records and ensure timely reconciliation of samples.
• Manage online patient support tools/portals and ensure accurate and timely data updates.
• Handle and resolve queries related to insulin initiation, patient support and product usage, with appropriate escalation where required.
• Receive, document and coordinate resolution of product complaints in line with company processes.
• Coordinate adverse drug reaction (ADR) reporting and ensure timely communication with the relevant internal teams.
• Support procurement activities related to patient support and channel requirements.
• Coordinate with vendors, negotiate commercial terms and ensure timely delivery of required services/materials.
• Collaborate with Medical, Sales, Marketing, Supply Chain, Finance, Pharmacovigilance and other cross-functional teams.
• Use SAP for relevant procurement, order processing, tracking and reconciliation activities.
• Raise and manage direct purchase orders as per approved processes.
• Coordinate with CFA for supply follow-ups, stock availability and timely dispatch/delivery.
• Support DGF and channel marketing activities, including coordination of digital/online initiatives.
• Maintain accurate trackers, reports, documentation and MIS for patient support and related activities.

Key Skills & Competencies

• Patient support program management
• HCP coordination and stakeholder management
• Query and complaint resolution
• Pharmacovigilance / ADR process coordination
• Procurement and vendor management
• SAP knowledge
• Purchase order management
• Supply and CFA coordination
• Digital marketing / online campaign exposure
• Strong communication, coordination and problem-solving skills
• Good analytical and documentation skills

Preferred Candidate Profile

• B.Pharm or MBA qualification with 3–5 years of relevant experience.
• Experience in pharmaceutical, healthcare, patient support, commercial operations, channel marketing or related functions.
• Exposure to digital marketing and online patient engagement tools will be preferred.
• Ability to coordinate with multiple internal and external stakeholders and manage activities end-to-end.

Key Interfaces

Healthcare Professionals (HCPs) | Patients/Patient Support Teams | Medical | Marketing | Sales | Pharmacovigilance | Supply Chain | Procurement | Finance | Vendors | CFA

Location

BKC, Mumbai.