Assistant Manager- Patient Services

Role & responsibilities

• Oversee daily front office operations, including patient walk-ins, registrations, appointments, and billing.
• Implement efficient queue management systems to minimize patient wait times and prevent crowded lobbies.
• Direct the smooth flow of patients from reception to consultation rooms, diagnostics, and pharmacies.
• Monitor billing accuracy, daily cash closures, and coordination with Insurance/TPA counters for outpatient clearance.
• Manage a team of front desk executives, receptionists, and supervisors, ensuring proper shift scheduling and roster management.
• Gather patient feedback to systematically improve OPD services and reception workflows.

Preferred candidate profile

Experience: 6+ years of experience in hospital front office operations, with at least 3+ years in a leadership role.