Assistant Manager - Order Management

Role & responsibilities

• Manages customer orders from inception to close; provides pricing and delivery information; enters orders into SAP, confirms orders and delivery dates and follows up on all customer orders and inquiries while adhering to standard operating procedures.
• Generates invoice corrections, submits corrective action requests and processes return authorizations.
• Maintain accurate customer records and update CRM systems with relevant information.
• Work independently and as part of the Customer Support team handling multiple projects simultaneously from start to finish
• Display good communication skills in influencing and Leadership skills in delivering good partner and customer experience while interacting with the internal teams and customer