Assistant Manager - Operations

Assistant Manager Operations


Job Summary


Key Responsibilities

• Oversee daily sort center operations, including shipment flow, sortation, staging, dispatch, and shift handovers.
• Monitor operational KPIs, identify bottlenecks, and implement corrective actions to achieve targets.
• Lead Shift In-charges, Line Leaders, Process Associates, and on-roll/off-roll teams.
• Manage manpower planning, rostering, attendance, productivity, and performance.
• Train and mentor teams on SOPs, quality standards, and safety practices.
• Drive Lean, Kaizen, and 5S initiatives to improve throughput and reduce operational costs.
• Ensure compliance with EHS standards, workplace safety, audits, and incident reporting.
• Coordinate with Transportation, HR, IT, Maintenance, and Quality teams to ensure smooth operations.
• Prepare MIS reports, analyze performance trends, and escalate operational issues to senior management.
• Handle customer complaints, vendor coordination, and service-related escalations.

Required Qualifications Skills

• Graduate in any discipline; Logistics or Supply Chain qualification preferred.
• Relevant experience in sort center, warehouse, logistics, or e-commerce operations.
• Strong team management and shift-handling experience, including vendor staff.
• Knowledge of shipment flow, routing, logistics systems, and operational KPIs.
• Proficiency in MS Excel, Word, PowerPoint, and Outlook.
• Strong analytical, communication, problem-solving, and stakeholder management skills.
• Willingness to work rotational shifts and extended hours as required.

Key Performance Indicators (KPIs)

• Shipment sortation accuracy and dispatch SLA adherence.
• Sort center throughput and productivity.
• Manpower utilization and cost per package.
• Shipment backlog and turnaround time.
• Safety, quality, and process compliance.
• Team productivity, attendance, and attrition.
• Customer complaint resolution and operational efficiency.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.