Assistant Manager - Operations
Mahindra Logistic · Not specified · onsite · Posted 33d ago
Undisclosed4–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Group Company: Mahindra Logistics Limited
Designation: Assitant Manager - Dark Store Operation
Office Location: Kolkata
Position description:We are looking for an experienced and results-driven Dark Store Area Manager to oversee the day-to-day operations of multiple dark stores within an assigned area. The role will be responsible for driving operational excellence, order fulfillment, inventory accuracy, manpower productivity, customer experience, and store-level profitability.
The ideal candidate should have strong leadership skills, operational discipline, data-driven decision-making ability, and experience managing high-volume retail, e-commerce, quick-commerce, warehouse, or dark-store operations.
Primary Responsibilities: 1. Store Operations
- Manage end-to-end operations across multiple dark stores in the assigned area.
- Ensure smooth and timely order picking, packing, staging, and dispatch.
- Maintain high operational standards, SOP compliance, and store hygiene.
- Identify operational bottlenecks and implement corrective actions.
- Ensure stores are ready to handle peak-hour and promotional demand.
2. Team People Management
- Lead and manage Store Managers, Team Leaders, pickers, packers, and other store staff.
- Plan manpower requirements based on order volumes and business demand.
- Monitor attendance, productivity, attrition, and employee performance.
- Conduct regular reviews, coaching, and performance improvement initiatives.
- Build a high-performance and customer-focused team culture.
3. Inventory Management
- Ensure high inventory accuracy and effective stock management.
- Monitor inwarding, put-away, replenishment, picking, expiry, damages, and stock adjustments.
- Minimize stock-outs, overstocking, shrinkage, wastage, and inventory losses.
- Conduct regular cycle counts and stock audits.
- Coordinate with supply-chain and category teams to maintain optimal availability.
4. Order Fulfillment Customer Experience
- Monitor key metrics such as order fulfillment rate, order accuracy, cancellation rate, and turnaround time.
- Ensure orders are processed within defined SLAs.
- Identify reasons for delays, cancellations, and customer complaints and implement corrective measures.
- Work closely with delivery operations to ensure smooth handover and dispatch.
5. Performance MIS
- Track daily, weekly, and monthly operational KPIs.
- Analyze store-level performance and identify improvement opportunities.
- Prepare and review operational reports and action plans.
- Drive productivity and cost-efficiency initiatives across stores.
6. Cost PL Management
- Control operating costs while maintaining service quality.
- Monitor manpower, consumables, wastage, maintenance, and other store expenses.
- Support the management team in improving store-level profitability and contribution margins.
7. Compliance Safety
- Ensure compliance with company policies, food safety standards, statutory requirements, and operational SOPs.
- Maintain workplace safety and emergency preparedness.
- Conduct regular audits and ensure timely closure of audit observations.
- Maintain proper documentation and records.
8. Cross-Functional Coordination
- Coordinate with Supply Chain, Procurement, Category, HR, Finance, Technology, and Last-Mile teams.
- Support new-store launches, process changes, campaigns, and business expansion.
- Escalate critical operational issues and ensure timely resolution.
Key Performance Indicators (KPIs)
- Order fulfillment rate
- Order accuracy
- Picking packing productivity
- Order turnaround time
- Cancellation rate
- Inventory accuracy
- Stock availability / fill rate
- Shrinkage and wastage
- Store productivity
- Manpower utilization
- Customer complaints
- Cost per order
- Store-level profitability / contribution
- Employee attrition
Eligibility Experience
Additional Responsibilities: Expansion of Dark Store including Implementation, Liasioning LL
Reporting Team
- Reporting Designation: Assistant General Manager - Operation
- Reporting Department: LMD
Educational qualifications preferred
- Field specialization: 48 years of experience in dark-store, quick-commerce, e-commerce, retail, warehouse, FMCG, or high-volume operations.
- Degree: Graduate degree in any discipline; MBA/PGDM in Operations, Supply Chain, or related field is preferred.
Required work experience
- Industry: Quick Commerce/Dark Store Operation
- Role: Area Manger
- Years of experience:4-8 years
Key Performance Indicators:
- Order fulfillment rate
- Order accuracy
- Picking packing productivity
- Order turnaround time
- Cancellation rate
- Inventory accuracy
- Stock availability / fill rate
- Shrinkage and wastage
- Store productivity
- Manpower utilization
- Customer complaints
- Cost per order
- Store-level profitability / contribution
- Employee attrition
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperiencePeople managementbusiness expansiondelivery operationsauditsCustomer ComplaintsLogisticsmanpower utilizationInventory ManagementoperationsmaintenanceProcurementcomplianceFood Safetyfinancedispatch
About Mahindra Logistics
Mahindra Logistic
Logistics
3.7k+
employees
2000
26 years old
Mumbai,Maharashtra
India
₹4.4L PA avg
Avg at Mahindra Logistics
About
Mahindra Logistics Limited is one of India's leading third-party logistics (3PL) solutions providers. They provide customised, scalable,and technology-enabled solutions to customers
Industries
LogisticsInternet
Employee ratings
10 reviews
3.7/ 5
Culture
2.3
Career growth
1.7
Work-life
1.8
Employees rate it well for
Skill Development37Overall Company37
Find them on