Assistant Manager - Operations

AM Operations | Job Description

Role Summary


Key Responsibilities

• Own end-to-end shift planning and execution as the Shift Owner.
• Track shift productivity and drive achievement of operational targets.
• Monitor SLA, CPT, CX CPT, Dock CPT, 3P CPT, TX CPT, and NTBDR .
• Ensure adherence to SOP, process, quality, UPP, space design, and audit standards.
• Conduct RCA for operational misses and implement corrective/preventive actions.
• Ensure timely vehicle placement and fulfilment of customer requirements.
• Plan and track manpower availability, attrition, absenteeism, and floor requirements based on CAP fluctuations .
• Drive manpower training, floor capability building, and 555 Audits .
• Maintain a safe, healthy, and positive workplace environment and drive team motivation.
• Handle and resolve Operations, Customer, 3P, and Vehicle escalations .
• Coordinate with cross-functional stakeholders to ensure smooth operations and timely issue resolution.
• Drive continuous improvement in productivity, quality, safety, and customer experience .

Key Skills


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