Assistant Manager Operations

Job description:

• Lead patient care services at the center.

• Optimize costs through budgetary control and ensure service coordination across teams.

• Address patient issues and escalations, ensuring satisfaction.

• Maintain dashboards and MIS for accurate reporting.

• Coordinate with sales for lead closure and conversion.

• Liaise with diagnostic centers and facilitate patient movement as needed.

• Oversee floor operations, update billing, and explain bills to families.

• Develop, implement, and document customer service protocols.

• Ensure efficient front-end services through recruitment, training, and assessments.

• Escalate issues to senior management for timely intervention.

• Implement customer feedback processes and collaborate with cross-functional heads.

• Establish performance metrics for staff and drive cost-cutting and profitability efforts.