FULLTIME
Assistant Manager - Operations
TP
Not specified · onsite · Posted 56d ago
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Undisclosed4–8 yrsfulltimeNot specified
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Section · 01
About this role
We are looking for a highly skilled and experienced Assistant Manager to join our Operations team in an international setting. The ideal candidate will have 2-5 years of experience.
Roles and Responsibility - Manage and oversee daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to increase quality and reduce costs.
- Collaborate with cross-functional teams to achieve business objectives.
- Analyze data and metrics to inform operational decisions and drive growth.
- Lead and motivate a team of professionals to achieve exceptional results.
- Foster a culture of excellence, respect, and accountability within the team.
- Proven experience in operations management or a related field.
- Strong leadership and communication skills.
- Ability to analyze complex data and make informed decisions.
- Excellent problem-solving and strategic thinking skills.
- Experience with process improvement initiatives and cost reduction strategies.
- Strong understanding of customer experience management principles.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize employee satisfaction and foster enduring relationships within our teams and communities. Our dedication to innovation and continuous improvement ensures we remain at the forefront of industry trends.
Additional Info If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
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Section · 02
Skills
Customer Experience ManagementCustomer Experiencedaily operationsemployee satisfactionProcess ImprovementCost ReductionProcess Improvement InitiativesCommunication SkillsoperationsOperations ManagementStrategic Thinking