FULLTIME
Assistant Manager - Operations
TP
Not specified · onsite · Posted 56d ago
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Undisclosed3–8 yrsfulltimeNot specified
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Section · 01
About this role
We are looking for a highly skilled and experienced Assistant Manager to join our Operations team in an international setting. The ideal candidate will have a strong background in operations management and excellent leadership skills.
Roles and Responsibility - Manage and oversee daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to increase quality and reduce costs.
- Lead and motivate a team of professionals to achieve operational excellence.
- Collaborate with cross-functional teams to drive business growth and improvement.
- Analyze data and metrics to identify trends and areas for improvement.
- Implement and maintain quality control measures to ensure high standards.
- Proven experience in operations management or a related field.
- Strong leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders.
- Ability to analyze data and make informed decisions to drive business outcomes.
- Strong problem-solving and critical thinking skills, with the ability to adapt to changing priorities.
- Experience working in a fast-paced environment with multiple priorities and deadlines.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Additional Info If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
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Section · 02
Skills
Customer Experience ManagementCustomer Experiencedaily operationsemployee satisfactionOmni ChannelQuality ControloperationsOperations ManagementCommunication And Interpersonal Skills