Assistant Manager - Operations
TP · Kolkata · onsite · Posted 56d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
Responsibilities - Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
- Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
- Acting as liaison between customers, production and distribution departments related to specific customer orders
- Providing technical and non-technical customer support in a walk-in service center
- Incumbents matching to this specialization are not compensated based on achievement of sales targets.
- Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects.
- Shares best practice and advice to the co-workers in the professional area.
- Not only generates own workload but outlines directions to others.
- Can supervise and coordinate lower-level specialists being single point of contact in complex matters.
- Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team.
- Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope.
- Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.
Sourced from naukri
Skills
Customer ServiceCustomer Supportdaily operationssales targetsTechnical Customer SupportCall CenterOnline ChatoperationsSalesShares