Assistant Manager - Operations

Job Title: Assistant Manager Operations

Location: Gurgaon

Globiva is looking for a proactive and result-oriented Assistant Manager Operations to oversee daily business operations, drive team performance, and ensure seamless process execution. The ideal candidate should have strong leadership skills, operational expertise, and experience in managing BPO operations.

Key Responsibilities:

- Manage end-to-end daily operations and ensure smooth workflow.

- Lead, mentor, and support Team Leaders and operations executives.

- Monitor key performance indicators (KPIs) such as Productivity, Quality, SLA, AHT, and Shrinkage.

- Analyze operational reports and MIS to identify trends and implement process improvements.

- Handle client escalations and ensure timely resolution of operational issues.

- Drive team performance through regular coaching, feedback, and performance reviews.

- Ensure compliance with company policies, SOPs, and client requirements.

Requirements:

- 3-6 years of experience in BPO Operations.

- Minimum 2 year of experience as an Assistant Manager.

- Excellent communication and leadership skills.

- Graduation is mandatory.

- Immediate joiners only.

Interested candidates can share their resume with HR Dheeraj at [phone removed].

Only candidates with relevant experience and excellent communication skills should apply.