Assistant Manager - Operations -Remittance Enquiries
Mashreq Global Services · Remote · remote · Posted 30d ago
Undisclosed10–15 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Act as the single point of accountability for high-risk, high-value payment investigations, ensuring end-to-end ownership until final resolution for London payments .
- Lead time-critical investigations with potential regulatory, reputational, or financial impact, prioritizing cases with Central Bank and senior management visibility.
- Mentor junior investigators and act as a subject-matter expert for complex ISO 20022 (pacs.008/pacs.009) and legacy MT investigations.
- Demonstrate end-to-end expertise in payment investigation messages, including returns of funds, unable-to-apply cases, amendments, BCNR, recalls, RFIs, and back-valuation scenarios across correspondent banking.
- Maintain strong working knowledge of both outward and inward remittance flows, ensuring accurate investigation, response, and resolution.
- Perform Quality checks for CPC processes and publish Daily, Weekly & Monthly MIS and dashboard.
- Analyzing recurrent queries and working with managers to suggest process improvements to reduce repetitive queries.
- Share proper feedback with the processing team.
- Ensure timely RCSA performed for all CPC processes and uploaded in PRISM for UAE and IBG locations.
Lead and coach investigators, allocating workload effectively, monitoring productivity, and ensuring timely case closure without compromising control standards.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
PACSvaluationmonthly miscpcDashboardRcsaPayment InvestigationBankingoperations
About Mashreq Global Services
Mashreq Global Services
Financial Services
1.7k+
employees
1967
59 years old
Dubai, Dubai
AE
₹11L PA avg
Avg at Mashreq Global Services
About
Mashreq Bank offers a range of banking solutions.
Industries
Financial Services
Employee ratings
10 reviews
3.2/ 5
Culture
2.2
Career growth
2.0
Work-life
2.8
Employees rate it well for
Compensation & Benefits34Overall Company32
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