Assistant Manager - Operations Management

Professionals in this group act as voice of the customers in the organization. They gather and evaluate feedback from clients and present the insights findings to the internal stakeholders of the organization. They play a crucial role in creating customer loyatly and retention. Professionals are expected to be well-versed on the technical side of organizations products/offerings and should be able to share insight and tips on how to use features and troubleshoot. Professionals at this level act as tech leaders/team leaders and supervise the day to day work of lower level individual contributors. They ensure policies, practices and procedures are understood and followed by direct reports, clients and stakeholders. They have good project management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action. They are responsible for managing, coaching junior team members and may provide inputs on appraisals/feedback to employees. They are responsible for allocating work and ensure delivery in the defined timeframe. They possess relevant work experience and desired knowledge.