Assistant Manager - Operations Management

Job Summary

As the GGB India vertical, you will be responsible to manage various processes like revenue booking process for direct clients per IRDAI guidelines. You will lead a team and ensure the smooth and efficient transition & delivery of various shared services functions to internal stakeholders. Your role will involve driving billed and unbilled revenue reconciliation. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in Mumbai and Pune. Exposure to excel and its formula is a definite plus

Responsibilities

• Manage and enhance Revenue Booking; validate Renewal entries and perform checks on a weekly basis
• Perform regular audits (brokerage amounts); resolve discrepancies; establish clear guidance for pendency clearance; ensure compliance per IRDAI standards
• Create, verify, and issue RBS; coordinate with Brokers and RMs for timely payments; maintain organized pendency records
• Suggest and implement improvements to revenue booking processes for enhanced efficiency and accuracy
• Collaborate with internal teams; communicate with clients; work with underwriters; liaise with regulatory bodies to ensure smooth operations and compliance
• Assist in preparing renewal reports; analyze zero brokerages; support audits with necessary documentation
• Coordinate closely with brokers to ensure smooth processing of all transactions; maintain clear communication and address issues promptly
• Ability to think critically and make sound judgments based on the evidence presented

Qualifications

• Minimum 3+ year of experience of Quality Analysis in Insurance domain & reconciliation process
• Preferred Degree: Graduate in Finance/Accounting or Postgraduate with any Specialization
• Technical Proficiency and Understanding of Insurance service
• Excellent Written and Oral communication skills
• Interpersonal skills
• Ownership and Accountability
• Insurance domain knowledge
• Understanding of best practices in business processes and quality assurance
• Ability to work independently and as part of a team to achieve quality and compliance objectives
• Commitment to maintaining confidentiality and handling sensitive information appropriately
• Willingness to continuously learn and develop new skills to enhance audit effectiveness
• This position is in a temperature-controlled office environment; the noise level in the work environment is usually light to moderate
• This position is to work in a Hybrid model and depending on the need must be flexible to work from office/home as required to accomplish their role
• This job description is not an exhaustive list of the duties and responsibilities of this position; additional duties may be assigned by management at any time, based upon business needs

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