Assistant Manager | Operations | GIFT City

Dear Candidate,

Greetings from Baroda Global Shared Services Limited!!

(A wholly owned subsidiary by Bank Of Baroda)

We have an urgent opening for "Assistant Manager - BPO" operations at GIFT City, Gandhinagar.

Job details

• Industry: Banking BPO
• Role: Assistant Manager - BPO Operations
• Process: Tele Collection Process
• Location: GIFT City, Gandhinagar (GJ)
• Job type: Full-time | WFO
• Experience: 5 - 7 years of relevant experience
• Qualification: Min. Graduation & above
• Certification: DRA certified (Debt Recovery Agent)
• Salary: Up to Rs.5.80 CTC LPA

Job responsibilities

• Team performance management
• Day-to-day operations management
• Team leader & agent management
• SLA & KPI management
• MIS & performance reporting
• Data analysis & interpretation
• Risk & compliance management
• Cross-functional team (CFT) coordination

Desired candidate profile

• Leadership
• Team management
• Contact center operations
• Problem solving
• MS Office suite
• Excellent verbal & written communication
• Immediate joiner
• DRA certification (mandatory)

Interested candidates can send their updated resume to:

[email removed]

[email removed]