Assistant Manager - Operations - Freight Forwarding

Ocean Import Operations

• . Manage FCL/LCL import shipments from pre-arrival to final delivery and closure.
• . Coordinate with shipping lines, NVOCCs, CFS/ICDs, CHAs, transporters, and overseas agents.
• . Track vessel schedules, cargo availability, shipment milestones, and delivery timelines.
• . Ensure timely shipment updates and adherence to customer

SOPs and SLAs. Documentation & Customs

• . Verify BLs, invoices, packing lists, and other import documentation.
• . Coordinate documentation amendments, customs clearance, and Delivery Order processing.
• . Ensure compliance with customs, port, and company requirements.

Vendor & Customer Coordination

• . Follow up with shipping lines and vendors for cargo release and timely delivery.
• . Resolve routine shipment issues and escalate critical exceptions.
• . Provide timely shipment updates and address customer queries. Reporting & Compliance
• . Maintain shipment trackers, operational MIS, and accurate shipment records.
• . Monitor turnaround times, pending activities, and documentation accuracy.
• . Coordinate billing inputs and ensure timely shipment closure