MUMBAI · FULLTIME
Assistant Manager - Operations - Domestic
TP
Mumbai · onsite · Posted 11d ago
Sourced from
Undisclosed3–7 yrsfulltimeMumbai
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Section · 01
About this role
We are looking for a skilled professional with 3 to 7 years of experience to join our team as an Assistant Manager- Operations in Domestic BPO/Call Centre industry. The ideal candidate will have a strong background in operations management and excellent leadership skills.
Roles and Responsibility
- Manage daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to boost quality and cut costs.
- Lead and motivate a team of professionals to achieve operational excellence.
- Collaborate with cross-functional teams to align with business objectives.
- Analyze performance metrics to identify areas for improvement.
- Implement risk management strategies to mitigate potential issues.
Job Requirements
- Proven experience in operations management, preferably in a BPO/Call Centre setting.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Excellent problem-solving and time management skills.
- Experience with process improvement initiatives.
- Strong understanding of operational processes and procedures.
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Section · 02
Skills
time management skillsProcess ImprovementleadershipLeadership SkillsCommunication SkillsRisk Managementtime managementoperationsOperations Managementbpo