Assistant Manager - Operations & Customer Service

Role Purpose:

Manage end-to-end client onboarding through physical and digital platform. Process redemption, Top, up, other financial and non-financial transactions. Perform Client due diligence / Enhanced due diligence, KYC verification, generate business MIS, exposure to internal/ statutory audits, compliance, and stakeholder management while ensuring operational efficiency and governance across multiple AIF schemes.

Responsibilities

1) Client Onboarding:

• Manage end-to-end investor onboarding through both physical and digital platforms.
• Review and process account opening documentation in accordance with regulatory and internal policy requirements.
• Monitor onboarding turnaround times and resolve documentation discrepancies promptly.
• Maintain accurate investor records and ensure timely account activation.
• Ensure timely activation of investor accounts post fund reconciliation and maintaining high standards of accuracy.
• Coordinate with relationship managers, regional service managers, trustees, and fund administrators for seamless onboarding.
• Ensure prompt resolution of operational and investor-related queries.

2) KYC, Due Diligence & Compliance :

• Perform KYC verification and documentation review for individual, corporate, trust, partnership, and foreign investors & others.
• Conduct Client Due Diligence (CDD) and Enhanced Due Diligence (EDD) in line with AML, FATCA, CRS, and regulatory guidelines.
• Identify and escalate high-risk investors, PEPs, adverse media findings, and sanction screening alerts.
• Ensure compliance with SEBI, PMLA, and other applicable regulatory requirements.
• Escalate exceptions and compliance concerns to Head - CS

3) Transaction Processing & Investor Servicing :

• Process financial transactions including:
• Capital commitments and drawdowns
• Top-up investments
• Redemptions, class change
• Distribution payouts
• Bank mandate updates and payment processing
• Handle non-financial transactions such as:
• Change of bank details
• Change of address/contact information
• Nominee updates
• Transmission/Transfer and investor profile updates
• Document and communication requests Tracking requests from branches, sign verification through RTA, preparing file with exit load, validating the processing file as per internal SOP and releasing.
• Tracking and recording deferral and approvals.
• Preparing and recording side letters

4) MIS, Reporting & Analytics

• Prepare and publish periodic business MIS and operational reports for management review.
• Track key operational metrics including onboarding volumes, transaction volumes, TATs, pending requests, exceptions, and investor servicing trends.
• Develop dashboards and analytical reports to support business decision-making.
• Reconcile operational data and ensure accuracy of reporting.

Experience : 3-5 Years Alternative Investment Funds (AIF) Client Services

Education : Bachelors degree in finance, Commerce, Accounting, Economics, or related discipline.

Functional Skills

• Investor Onboarding & Account Opening
• KYC/AML, CDD/ EDD & Risk classification
• Transaction Processing & Investor Servicing
• Fees/ Expenses and Empanelment
• MIS Reporting & Data Analysis