Assistant Manager - Operation Alliance (Kirana stores/RSPs)

Job Summary

Position Overview. The Assistant Manager - Operations Alliance supports the regional outsourced delivery strategy by executing partner onboarding, coordinating contract administration, monitoring service quality, and ensuring day-to-day operational effectiveness of delivery partners.

Job Purpose. To support the regional outsourced delivery ecosystem by coordinating partner onboarding, tracking operational performance, and ensuring consistent service quality across parcel shop-based and partner-operated last-mile delivery models.

Key Roles & Responsibilities

• Partner Onboarding & Enableme. Support identification, documentation, and onboarding of delivery partners.
• Coordinate training, route familiarization, and system access for new partners.
• Ensure timely activation of partners for live delivery operations.
• Contract Administration. Support execution and maintenance of standardized delivery partner contracts.
• Track contract documentation, renewals, and compliance requirements.
• Ensure partners operate within approved commercial and operational terms.
• Service Quality & Performance Tracking. Monitor daily and periodic partner performance against SLAs.
• Track delivery failures, customer complaints, and service deviations.
• Support corrective action plans for underperforming partners.
• Operational Coordination. Coordinate with branch and regional operations teams on volume allocation and delivery planning.
• Support peak season and surge volume readiness.
• Assist in resolving day-to-day operational issues faced by delivery partners.
• MIS & Reporting. Maintain accurate partner performance data and operational reports.
• Provide inputs for regional and national performance reviews.

Qualifications & Experience

Education

Essential: Graduate degree in Logistics, Operations, Supply Chain, or a related field. Preferred: Diploma or Postgraduate qualification in Logistics or Operations.

Experience

5-7 years of experience in logistics operations, last-mile delivery coordination, or vendor/partner management roles. Exposure to courier, express logistics, e-commerce delivery, or franchise-based delivery models preferred.

Skills & Capabilities

Technical Skills

• Delivery operations coordination
• SLA tracking and service quality monitoring
• Operational MIS and reporting
• Partner coordination and field execution

Key Competencies

• Strong execution discipline
• Problem-solving mindset
• Effective communication with field partners
• Ability to work in dynamic, high-volume operations

Key Performance Indicators

• Partner Activation
• Timely onboarding and go-live
• Service Quality
• SLA compliance and delivery success
• Operational Support
• Issue resolution turnaround
• Data Accuracy
• Quality and timeliness of MIS
• Compliance
• Adherence to governance standards

Travel Required: 25% - 75%

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.