Assistant Manager - Operation Alliance (Kirana stores/RSPs) Bijwasan Delhi

Job Title

Assistant Manager – Operations Alliance

Function

Operations

Reports To

Regional Manager – Operations Alliance

Location

Region

Travel Required

25% ☐ 50% þ 75% ☐

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India's only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. 

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader's network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. 

We are proud to be consistently ranked among India's Top 100 Great Places to Work, combining it with DHL Group's Top Employer certification. Being an Employer of Choice is not just a goal; it's a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet Blue Darter with honour.  

If you are looking to join a purpose-led, people-first, company that shapes India's supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.  

Position Overview:

The Assistant Manager – Operations Alliance supports the regional outsourced delivery strategy by executing partner onboarding, coordinating contract administration, monitoring service quality, and ensuring day-to-day operational effectiveness of delivery partners.

This role is execution-focused and field-oriented, ensuring delivery partners meet defined service standards.

Job Purpose:

To support the regional outsourced delivery ecosystem by coordinating partner onboarding, tracking operational performance, and ensuring consistent service quality across parcel shop–based and partner-operated last-mile delivery models.

Key Roles & Responsibilities:

Partner Onboarding & Enableme

• Support identification, documentation, and onboarding of delivery partners.
• Coordinate training, route familiarization, and system access for new partners.
• Ensure timely activation of partners for live delivery operations.
  
  

Contract Administration

• Support execution and maintenance of standardized delivery partner contracts.
• Track contract documentation, renewals, and compliance requirements.
• Ensure partners operate within approved commercial and operational terms.
  
  

Service Quality & Performance Tracking

• Monitor daily and periodic partner performance against SLAs.
• Track delivery failures, customer complaints, and service deviations.
• Support corrective action plans for underperforming partners.
  
  

Operational Coordination

• Coordinate with branch and regional operations teams on volume allocation and delivery planning.
• Support peak season and surge volume readiness.
• Assist in resolving day-to-day operational issues faced by delivery partners.
  
  

MIS & Reporting

• Maintain accurate partner performance data and operational reports.
• Provide inputs for regional and national performance reviews.
  
  

Qualifications & Experience:

Education:

• Essential: Graduate degree in Logistics, Operations, Supply Chain, or a related field.
• Preferred: Diploma or Postgraduate qualification in Logistics or Operations.
  
  

Experience:

• 5–7 years of experience in logistics operations, last-mile delivery coordination, or vendor/partner management roles.
• Exposure to courier, express logistics, e-commerce delivery, or franchise-based delivery models preferred.
  
  

Skills & Capabilities:

Technical Skills:

• Delivery operations coordination
• SLA tracking and service quality monitoring
• Operational MIS and reporting
• Partner coordination and field execution
  
  

Key Competencies:

• Strong execution discipline
• Problem-solving mindset
• Effective communication with field partners
• Ability to work in dynamic, high-volume operations
  
  

Key Performance Indicators:

KRAs

KPIs

Partner Activation

Timely onboarding and go-live

Service Quality

SLA compliance and delivery success

Operational Support

Issue resolution turnaround

Data Accuracy

Quality and timeliness of MIS

Compliance

Adherence to governance standards

Why join DHL Blue Dart

When you join us, you're not just taking a job—you're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here's what makes us stand out:

• Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India's most awarded logistics brand, trusted by millions and driven by purpose.
  
  

This is your chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer:

At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [HIDDEN TEXT].