Assistant Manager Ocean Operation (Immediate joiner)

Job Description Assistant Manager – Ocean Import & Export

Department: Ocean Operations

Location: Mumbai

Position: Assistant Manager – Ocean Operations

Job Purpose:

The Assistant Manager – Ocean Operations will be responsible for managing day-to-day Ocean Import and

Export shipments, ensuring timely documentation, shipment tracking, customs coordination, customer

updates, milestone management, and smooth coordination with overseas agents, shipping lines, co-loaders,

CHAs, transporters, vendors, and internal teams.

Key Responsibilities:

1. Ocean Import & Export Operations:

• Handle Ocean Import – FCL, LCL and Sea Cross Trade shipments.
• Coordinate with overseas agents, shipping lines, and co-loaders for bookings, shipment status, draft

documents, pre-alerts, and final documentation.

• Coordinate with shipping lines/co-loaders for IGM details, liner/co-loader invoices, and Delivery

Orders.

• Ensure timely IGM/manifest submission and completion of shipment-related activities.
• Track shipment milestones and ensure timely updates in Vizio as per KPI guidelines.

2. Customer & Stakeholder Coordination:

• Coordinate with customers for draft documents, pre-alerts, shipment status, and daily updates.
• Share daily shipment status and DSR with customers, Client Relations, and Sales teams.
• Maintain regular communication with customers and address operational queries.
• Escalate operational issues to the Operations Manager, Client Relations, and Sales team on time.

3. Customs & Delivery Coordination:

• Coordinate with CHAs and transporters to ensure timely customs clearance and delivery of

cargo/container to customers.

• Coordinate with co-loaders and other vendors to ensure smooth shipment execution.
• Support cost reduction through effective coordination with CHAs, transporters, and vendors.

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4. Documentation, Billing & Job Closure:

• Ensure accurate and error-free operational documentation to avoid penalties and additional costs.
• Coordinate with Accounts for liner payments and customer invoicing.
• Ensure timely job opening and updating of shipment details in Vizio.
• Complete job closure and submit documents to Accounts within defined timelines.
• Share customer invoices within the required turnaround time.

5. MIS, DSR & Performance Monitoring:

• Prepare operational reports and MIS as required by Management.
• Update shipment milestones within defined KPI timelines.
• Maintain daily DSR and Customer DSR.
• Track shipments regularly and ensure timely communication of any delays or exceptions.
• Maintain records of customer interactions and operational feedback.

Key Performance Areas (KPIs):

• Timely submission of draft documents, final pre-alerts, and shipment status updates.
• Timely and accurate milestone updates in Vizio.
• Timely IGM/manifest submission.
• Timely job closure and invoicing.
• Daily shipment tracking and customer status updates.
• Error-free documentation and minimization of operational penalties/additional costs.
• Timely escalation and resolution of operational issues.
• Customer satisfaction and positive feedback.