Assistant Manager, Manager

1) ASSISTANT MANAGER - OPERATIONS | US TITLE INSURANCE

POSITION SUMMARY

Assistant Manager Operations will manage day-to-day US Title Insurance operations, ensuring achievement of quality, productivity, turnaround time, and SLA requirements. The role is responsible for leading high-performing teams, managing operational performance, supporting client requirements and escalations, and driving continuous improvement, process compliance, and operational efficiency.

KEY RESPONSIBILITIES - OPERATIONS
Manage day-to-day operations, including Title Search and related title products.
Ensure achievement of defined quality, productivity, turnaround time, and SLA targets, with proactive action on potential SLA risks.
Monitor queues, workloads, volumes, and staffing to ensure timely completion of orders and effective resource utilization.
Review daily operational performance and implement corrective actions for identified gaps.
Ensure accurate and timely operational reporting and maintain effective process controls.
Support implementation and stabilization of new processes, products, clients, and projects.
Plan resources based on transaction volumes, business requirements, and forecasted demand.

2) MANAGER OPERATIONS | US TITLE INSURANCE

POSITION SUMMARY

Manager Operations will be responsible for the overall management of US Title Insurance operations, ensuring achievement of quality, productivity, SLA/TAT, client satisfaction, financial, and business objectives. The role will lead multiple teams/functions, manage client relationships, oversee capacity and workforce planning, resolve critical issues, and drive operational excellence, process improvement, compliance, and profitability.

KEY RESPONSIBILITIES OPERATIONS & BUSINESS MANAGEMENT

• Own overall operational performance for assigned US Title Insurance processes and ensure quality, productivity, SLA/TAT, and business targets are achieved.
• Monitor volumes, capacity, backlog, productivity, utilization, and staffing; proactively address business fluctuations, roadblocks, and SLA risks.
• Lead workforce/capacity planning and implementation of new clients, products, processes, and projects.
• Establish effective governance, controls, and performance-review mechanisms and provide accurate operational insights to senior leadership.

3) Manager US Mortgage Settlement

Key Responsibilities

• Lead and manage multiple client accounts with a span of 100–150 FTEs
• Drive end-to-end delivery, quality, and client satisfaction, including handling escalations
• Bring deep expertise in US Mortgage Operations – Settlement Services, including:
• Post-Closing
• Recording
• Policy Preparation
• Curative
• Conduct daily/weekly governance calls and huddles with Line Leads and Managers
• Analyze MIS reports to drive performance improvements and informed decision-making
• Own and manage P&L, ensuring revenue growth and profitability targets are met
• Engage with clients through reviews, meetings, and strategic discussions