Assistant Manager & Manager - IT Operations

Role & responsibilities :

User Access Administration :

• Process approved user onboarding, modification, and offboarding requests.
• Maintain records supporting user provisioning and de-provisioning activities.
• Assist in periodic user access review exercises.
• Escalate exceptions or unusual access requests for management review.
• Maintain supporting documentation evidencing compliance with access management

procedures.

Asset & Inventory Administration :

• Maintain IT asset inventories and allocation records.
• Track asset movements and lifecycle activities.
• Reconcile inventory records periodically.
• Maintain software licensing records and supporting documentation.
• Assist with asset verification exercises.

IT Service Coordination :

• Coordinate routine IT support requests with authorized service providers.
• Monitor service ticket progress and follow up on outstanding issues.
• Maintain records of incidents, requests, and resolutions.
• Escalate unresolved issues to management.

Security Operations Support:

• Assist in monitoring routine security alerts and notifications.
• Escalate potential incidents for review and investigation.
• Support phishing awareness and simulation activities.
• Maintain records of awareness exercises and participation.
• Assist in maintaining security monitoring reports.

Vulnerability & Patch Tracking:

• Track vulnerability scan results received from service providers.
• Follow up on remediation activities.
• Maintain vulnerability remediation registers.
• Prepare status reports for management review.

Compliance Documentation Support:

• Maintain documentation supporting ISO 27001 and ISO 22301 activities.
• Organize evidence required for audits and management reviews.
• Assist in maintaining policy registers, action trackers, and compliance records.
• Support internal control review activities.

Business Continuity Support:

• Maintain documentation relating to BCP and DR activities.
• Assist in coordinating testing exercises.
• Maintain records of test results and follow-up actions.

Vendor Coordination :

• Coordinate routine administrative activities with approved vendors.
• Track vendor responses and service delivery matters.
• Escalate delays or service concerns to management.

IT Learning & Development Support :

The IT Executive shall:

• Support the development and maintenance of the Firm's IT and Information Security

awareness materials.

• Assist in preparing training content, user guides, quick reference guides, FAQs, and

awareness communications.

• Support administration of LMS365 and related training platforms.
• Track employee completion of mandatory IT, cybersecurity, and compliance training.
• Maintain training records and evidence for compliance and audit purposes.
• Support phishing awareness campaigns and periodic user awareness exercises.
• Collect and collate training feedback and completion statistics.
• Escalate overdue training requirements for follow-up.

Authority:

The IT Executive may:

• Process approved requests.
• Raise tickets and follow up on actions.
• Escalate incidents, risks, exceptions, and operational concerns.
• Request information required for operational reporting.

The IT Executive may not:

• Approve user access.
• Approve privileged access.
• Approve technology purchases.
• Approve policy exceptions.
• Accept risks.
• Approve changes.
• Commit the Firm contractually.
• Represent the Firm before regulators, auditors, clients, or third parties

Preferred candidate profile:

• Bachelors degree in information technology, Computer Science, or related discipline.
• 2-5 years of experience in IT support, infrastructure operations, or information security

support.

• Working knowledge of IT service management concepts.
• Basic awareness of ISO 27001 and ISO 22301 frameworks.
• Strong documentation and reporting skills.