Assistant Manager / Manager - Home Loans (Sales)

Key Responsibilities:

• Ensure adherence to company policies and procedures.
• Optimize branch profitability by controlling costs and improving operational efficiency.
• Recruit, train, and develop new sales employees to build a high-performing team.
• Resolve customer issues promptly, ensuring overall satisfaction and retention.
• Maintain a management style aligned with company best practices.
• Provide leadership, motivation, and direction to all employees.
• Ensure the availability and quality of home loan products.
• Conduct and present employee performance reviews.
• Collaborate closely with the store manager to lead the team effectively.
• Oversee retail inventory and maintain proper stock levels.
• Assist customers as needed to deliver a superior experience.
• Organize employee schedules to ensure adequate staffing.
• Enforce health, safety, and security protocols.
• Maintain consistent standards of customer service.
• Motivate staff with a clear focus on the company's mission.
• Maintain visual merchandising standards and store cleanliness.
• Complete assigned tasks from the general manager efficiently and accurately.
• Support the store manager in daily operations as required.