Assistant Manager M-365

Role & responsibilities-

• Support and administer Microsoft 365 services, primarily SharePoint Online, Microsoft Teams, OneDrive and related Digital Workplace technologies such as InEight, Leah AI, DocuSign and possibly others in the future.
• Investigate and resolve incidents, service requests and standard changes using structured IT service-management practices.
• Contribute to the administration, support and adoption of Microsoft 365 Copilot, Copilot Chat and related AI capabilities.
• Create, configure and support Copilot agents using Agent Builder and, where appropriate, other Microsoft Copilot technologies.
• Use scripting, automation and available platform capabilities to simplify repeatable operational activities.
• Maintain clear technical documentation, knowledge articles, runbooks and user guidance.
• Contribute to shift-left and knowledge transfer, enabling L1 support and peers to resolve appropriate scenarios independently.
• Monitor relevant Digital Workplace ecosystem changes, usage and adoption, and help translate them into appropriate technical or user-facing actions.
• Collaborate with colleagues, partners and vendors to resolve issues and continuously improve Digital Workplace services.
• Apply appropriate security, data-access, governance and responsible-AI principles.
• Continuously develop your skills and adapt to new technologies, services and team priorities.

Preferred candidate profile-

• Bachelors degree in IT, Engineering, Computer Science or a related discipline, or equivalent practical experience.
• Typically 2–4 years of relevant professional experience, with hands-on exposure to Microsoft 365 support or administration.
• Practical experience with Microsoft 365 Copilot and Agent Builder.
• Working knowledge of SharePoint Online, Teams, OneDrive and Microsoft 365 administration.
• Basic PowerShell knowledge and an interest in automation.
• Good analytical, troubleshooting and documentation skills.
• Clear written and verbal communication in English.
• Customer-focused, collaborative and comfortable working in a multicultural, distributed environment.
• Curious, accountable and willing to learn beyond an initially assigned technology or area of responsibility.