Assistant Manager - Logistics

Role Purpose

To manage domestic and international courier operations, ensure timely and cost-effective movement of shipments, drive courier partner performance, and leverage data analytics to improve logistics efficiency, service quality, and cost optimization.

• Manage end-to-end domestic and international courier operations, ensuring timely pickup, dispatch, delivery, and shipment tracking.
• Coordinate with courier partners, vendors, and internal stakeholders to ensure seamless shipment movement.
• Monitor shipment status, delivery timelines, transit delays, and service-level agreement (SLA) adherence.
• Resolve shipment-related issues, including delays, lost or damaged consignments, and delivery escalations.
• Manage shipping documentation, invoices, and customs-related documentation for international shipments, wherever applicable.
• Evaluate courier partner performance and drive corrective actions to improve service quality and delivery timelines.
• Monitor courier and logistics expenditure across domestic and international shipments.
• Analyse freight charges, weight discrepancies, surcharges, and billing accuracy to identify cost-saving opportunities.
• Validate courier invoices against agreed commercial terms, rate cards, and service agreements.
• Track logistics budgets, cost trends, and key performance indicators (KPIs) to support cost control.
• Prepare and maintain periodic MIS reports and dashboards covering shipment volumes, delivery TAT, SLA adherence, courier costs, and vendor performance.
• Analyse logistics data to identify trends, recurring issues, operational gaps, and opportunities for process improvement.
• Track key metrics such as cost per shipment, on-time delivery percentage, delayed shipments, and cost savings.
• Use MS Excel, including Pivot Tables, lookup functions, and dashboards, to analyse large datasets; knowledge of Power BI or similar reporting tools would be an added advantage.

Preferred candidate profile

• Strong understanding of domestic and international courier operations.
• Cost analysis, commercial evaluation, and vendor management.
• Data analysis, MIS preparation, and performance reporting.
• Proficiency in MS Excel; Power BI knowledge preferred.
• Strong coordination, problem-solving, and stakeholder-management skills.