Assistant Manager Logistics

Job Summary

The Assistant Manager - Logistics owns the daily, ground-level execution of Mosaic Wellness and logistics operations-configuration, finance/RTO processes, metrics tracking, and customer-experience-linked actions-that keep every shipment moving to a clean, closed state. This role executes what is overseen above it: nothing here waits for a weekly review to get resolved, it gets resolved the day it comes up.

Responsibilities

Logistics Configuration and Ops

• Logistics Configuration and Ops - Own daily pickup cadence adherence - track, chase, and close gaps with warehouse and LSPs same-day
• Own COD remittance tracking - reconcile against LSP statements, chase delays
• Process invoice payments for logistics partners on schedule
• Own weight and rate disputes and credit note closure - raise, follow up, and close with LSPs

Finance and RTO Ops

• Own RTO disputes with LSPs end to end - raise, track, resolve
• Run quarterly ledger reconciliation with LSPs
• Complete quarterly NDCs (No Dues Certificates) with LSPs
• Drive RTO closure with warehouse teams - no returned shipment left unclosed beyond SLA

Metrics Management

• Own end-to-end tracking of the full logistics metrics set - FM Pickup Adherence, CPD/EDD Breach, NDR, RAD Adherence, RTO, CX Escalations, and every other metric on the daily tracker
• Update the daily metrics tracker without fail - this AM is the sole owner of keeping it current; no metric is ever left blank because it wasnt their job to fill it in
• Attach a clear reason against every breach - carrier, cause, and orders impacted - not just the number
• Flag emerging trends before they become a multi-day breach

Customer Experience Ops

• Track Delivery NPS inputs at the ground level and flag emerging patterns
• Execute preventive actions with LSPs and internal teams on flagged issues
• Escalate systemic delivery or CX issues upward the same day they are identified, not at the next review cycle

Automation Scope

Metrics tracking, reporting, and routine dispute follow-ups in this role are expected to become increasingly AI-assisted over time. The incumbent is expected to actively use AI and automation tools to reduce manual, repetitive effort - auto-drafting the metrics tracker, templated dispute follow-ups, AI-assisted reconciliation checks - rather than defaulting to fully manual execution.

Key Stakeholder Management

• Internal: Warehouse Ops, Finance, CX, Distribution
• External: Last Mile Partners (LSPs)

Success Metrics

• Daily metrics tracker updated on time, every working day
• Daily pickup cadence adherence percentage
• COD remittance TAT
• RTO dispute closure TAT
• Weight/rate dispute closure rate
• Ledger reconciliation accuracy (quarterly)
• First-response time on flagged CX/delivery escalations

Ideal Candidate Profile

• 2 years of experience in Logistics / Supply Chain / E-commerce Ops, preferably in D2C
• Comfortable with high-volume, high-frequency daily operational execution - not a strategy-first role
• Working knowledge of logistics tech platforms (Uniware, ClickPost, or equivalent)
• Must be able to use AI tools to automate repetitive daily work - e.g. auto-drafting the metrics tracker, templated dispute follow-ups, AI-assisted reconciliation checks - and bring the intent to reduce manual, repetitive effort over time, not just execute it by hand
• Process-disciplined and detail-oriented - comfortable with reconciliation, disputes, and structured follow-through
• Prior experience at a high-growth Indian D2C consumer brand strongly preferred - e.g. Mamaearth/Honasa, Sugar Cosmetics, boAt, WOW Skin Science, mCaffeine, The Man Company, Bombay Shaving Company, Plum, Minimalist, Licious, or Purplle

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