Assistant Manager Logistics

Company Introduction

Mosaic Wellness builds and scales consumer brands Man Matters, Be Bodywise, and Little Joys sold direct-to-consumer across every metro and tier-2/3 market in India. Logistics is the most visible touchpoint in that journey: every delayed delivery, failed attempt, and return is a direct hit to how a consumer experiences the brand. The team owns that engine end to end from warehouse dispatch to the consumer's doorstep — ensuring every shipment reaches a clean, closed state.

Mosaic Wellness products — Man Matters • Be Bodywise • Little Joys

Role Summary

The Assistant Manager – Logistics owns the daily, ground-level execution of Mosaic Wellness and  logistics operations —configuration, finance/RTO processes, metrics tracking, and customer-experience-linked actions — that keep every shipment moving to a clean, closed state. This role executes what is overseen above it: nothing here waits for a weekly review to get resolved, it gets resolved the day it comes up.

Core Ownership (Direct Responsibility)

(Hands-on execution + outcome accountability)

1. Logistics Configuration and ; Ops

• Own daily pickup cadence adherence — track, chase, and close gaps with warehouse and LSPs same-day

• Own COD remittance tracking — reconcile against LSP statements, chase delays

• Process invoice payments for logistics partners on schedule

• Own weight and; rate disputes and credit note closure — raise, follow up, and close with LSPs

2. Finance and RTO Ops

• Own RTO disputes with LSPs end to end — raise, track, resolve

• Run quarterly ledger reconciliation with LSPs

• Complete quarterly NDCs (No Dues Certificates) with LSPs

• Drive RTO closure with warehouse teams — no returned shipment left unclosed beyond SLA

3. Metrics Management

• Own end-to-end tracking of the full logistics metrics set — FM Pickup Adherence, CPD/EDD Breach, NDR, RAD Adherence, RTO, CX Escalations, and every other metric on the daily tracker

• Update the daily metrics tracker without fail — this AM is the sole owner of keeping it current; no metric is ever left blank because it wasnt their job  to fill it in

• Attach a clear reason against every breach — carrier, cause, and orders impacted — not just the number

• Flag emerging trends before they become a multi-day breach

4. Customer Experience Ops

• Track Delivery NPS inputs at the ground level and flag emerging patterns

• Execute preventive actions with LSPs and internal teams on flagged issues

• Escalate systemic delivery or CX issues upward the same day they are identified, not at the next review cycle

Automation Scope

Metrics tracking, reporting, and routine dispute follow-ups in this role are expected to become increasingly AI-assisted over time. The incumbent is expected to actively use AI and automation tools to reduce manual, repetitive effort — auto-drafting the metrics tracker, templated dispute follow-ups, AI-assisted reconciliation checks — rather than defaulting to fully manual execution.

Key Stakeholder Management

Internal: Warehouse Ops, Finance, CX, Distribution

External: Last Mile Partners (LSPs)

Success Metrics

• Daily metrics tracker updated on time, every working day

• Daily pickup cadence adherence percentage

• COD remittance TAT

• RTO dispute closure TAT

• Weight/rate dispute closure rate

• Ledger reconciliation accuracy (quarterly)

• First-response time on flagged CX/delivery escalations

Ideal Candidate Profile

• 2 years of experience in Logistics / Supply Chain / E-commerce Ops, preferably in D2C

• Comfortable with high-volume, high-frequency daily operational execution — not a strategy-first role

• Working knowledge of logistics tech platforms (Uniware, ClickPost, or equivalent)

• Must be able to use AI tools to automate repetitive daily work — e.g. auto-drafting the metrics tracker, templated dispute follow-ups, AI-assisted reconciliation checks — and bring the intent to reduce manual, repetitive effort over time, not just execute it by hand

• Process-disciplined and detail-oriented — comfortable with reconciliation, disputes, and structured follow-through

• Prior experience at a high-growth Indian D2C consumer brand strongly preferred — e.g. Mamaearth/Honasa, Sugar Cosmetics, boAt, WOW Skin Science, mCaffeine, The Man Company, Bombay Shaving Company, Plum, Minimalist, Licious, or Purplle