Assistant Manager - Legal

Sound understanding of CRM practices and procedures in real estate industry.

Responsibilities

• Grievance handling by timely escalating & resolving the concerns and queries time to time as raised by clients.
• Build & maintain a healthy relationship with clients.
• Setting monthly collection targets in consultation with the management and achieving the same.
• Timely forecasting of coming demand and generating demand letters accordingly.
• Controlling and tracking of customers' dues and sharing reminders and follow ups accordingly.
• Handling complete possession formalities and process.
• Coordinate with clients on their queries from post booking formalities till possession.
• Taking care of welcome mails and bank papers.
• Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale.
• Calculation of late charges, interest and penalties on late payments.
• Ensuring timely reconciliation of customer's account with Accounts & Finance data/records.
• Responsible for leading the Post Sales CRM Operations, payments and collections.
• Ensure regular monitoring of project, progress and update the clients on the same.
• To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.
• To prepare various reports on daily, weekly, quarterly and monthly basis.
• Monitor and manage outstandings from the customers. Maintain up-to-date records of collection.

Soft Skills

• Excellent communication and interpersonal skills along with a customer-oriented attitude
• Proven work experience as a CRM.
• Ability to collaborate effectively with cross-functional teams.
• Excellent problem-solving and leadership skills.
• Ability to manage multiple projects simultaneously and meet deadlines

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