Assistant Manager Learning and Development

What you ll do

• Support the execution of the annual Learning & Development plan aligned with business priorities and brand standards.
• Coordinate and deliver induction programmes, mandatory training sessions and departmental learning initiatives.
• Assist in identifying training needs by working closely with department heads and monitoring operational requirements.
• Facilitate engaging training sessions and workshops that enhance technical, behavioral and service excellence skills.
• Maintain and administer the Learning Management System (LMS), ensuring training records, compliance and completion reports remain accurate and up to date.
• Coordinate leadership development programmes, talent initiatives and succession planning activities.
• Monitor training effectiveness through feedback, assessments and performance metrics, recommending improvements where required.
• Support the organization of employee engagement activities, learning campaigns and recognition programmes that encourage a culture of continuous learning.
• Ensure all statutory, compliance and brand-training requirements are completed within established timelines.
• Manage training logistics including calendars, training materials, attendance records and communication with participants. Qualifications

What we re looking for

• Individuals. Youre looking for a place where you can be you; no clones in suits here.
• Passion for hospitality-whether thats a drink, a meal, an event or a bed for the night.
• Youre all about creating positive experiences and helping others succeed.
• Youre not precious. We leave our egos at the door and help get things done.
• Youre willing to try new ideas and continuously improve the way learning happens.
• Youre passionate about developing people and supporting their growth.
• If we got stuck in a lift together, wed have a good time and share a few laughs.
• You enjoy working collaboratively in a fast-paced environment while maintaining high attention to detail.
• Youll bring 1-2 years experience in Learning & Development, Training, or People & Culture, ideally within hospitality or a service-driven environment.
• Experience coordinating training programmes, facilitating classroom sessions, managing learning administration and supporting People & Culture functions is preferred.
• Knowledge of adult learning principles and training delivery techniques will be an advantage.
• Youre confident presenting to groups and communicating with employees at all levels.
• You have excellent organizational skills, can manage multiple priorities and consistently meet deadlines.
• Strong written and spoken English is essential; additional languages are an advantage.
• Proficiency in Microsoft Office applications and experience with Learning Management Systems will be beneficial.
• You re organised, proactive and able to manage multiple projects at once, keeping things moving without losing sight of the detail.