Assistant Manager Last Mile

Role & responsibilities

Key Responsibilities Manage day-to-day Mumbai Last Mile Operations and ensure smooth execution across hubs. Drive On-Time Shipment & On-Time Delivery performance and achieve defined operational SLAs. Ensure best-in-class customer experience by reducing complaints, breaches and service failures. Maintain strong process and compliance adherence across operations. Manage, coach and develop Hub Managers, Team Leaders and Riders to build a highperformance team. Own rider hiring, availability, productivity and retention in line with business requirements. Monitor operational KPIs, identify gaps and drive timely corrective actions. Conduct RCA for operational/customer issues and ensure sustainable CAPA. Partner with cross-functional teams to resolve operational bottlenecks and improve service quality. Identify opportunities for process improvement, productivity and cost optimization. Demonstrate a strong ownership and growth mindset, taking initiatives beyond routine operations. Be flexible to work across shifts/weekends and respond to operational requirements or city-level disruptions.

Preferred candidate profile

3 to 6 years of experience in Last Mile, Logistics, E-commerce, Quick Commerce, Healthcare Logistics or similar operations. Experience in people management and field operations. Strong understanding of operational KPIs and data-driven decision making. Good analytical, problem-solving and communication skills. Comfortable working with Excel/Google Sheets and operational dashboards. Strong stakeholder management and execution skills. Highly customer-centric, process-oriented and ownership driven. Ability to work effectively in a fast-paced and dynamic environment.