Assistant Manager- L&D

Role & responsibilities

• Design and deliver learning programs for Store Operations covering customer experience, product knowledge, functional skills, leadership and behavioral capabilities.
• Own the end-to-end LMS, including course/content management, user enrolment, learning journeys, completion tracking, reporting and adoption.
• Drive digital learning initiatives, including videos, podcasts and mobile-first content.
• Measure training effectiveness and business impact through relevant KPIs, feedback and learning analytics.
• Partner with business leaders, HRBPs and SMEs to identify learning requirements and deliver relevant interventions.
• Maintain L&D MIS and provide regular dashboards and insights to leadership.

Preferred candidate profile

• Strong knowledge of L&D, TNA and training delivery.
• Hands-on experience in LMS management and digital learning.
• Strong communication, facilitation and stakeholder management skills.
• Proficiency in Excel and Canva.
• Understanding of AI tools and their application in L&D.
• Strong analytical, project management and execution skills.

Education & Experience

• BBA/MBA / PGDM in HR/Learning & Development or MHRM / MSW
• 8+ years of relevant L&D experience, preferably in Retail/Fashion/Consumer businesses.
• Experience in LMS management and large-scale learning programs preferred.