Assistant Manager - Jewelry Support

Role & responsibilities :

Key Responsibilities:

• Make outbound calls to clients and prospects to schedule, confirm, or reschedule appointments.
• Maintain a clear and updated calendar for client relations executives.
• Follow up with clients via calls, messages, or emails to ensure appointments are honored.
• Accurately record call details, client preferences, and meeting schedules in our CRM system or designated tools.
• Coordinate internally to ensure the right team members are available for scheduled meetings.
• Provide polite, professional, and prompt service at all times to maintain a high level of client satisfaction.
• Identify and escalate urgent scheduling conflicts or issues to the relevant team members.

Preferred candidate profile :

• Strong communication skills in English and [add local language if relevant].
• Prior experience in telecalling, customer service, or administrative coordination preferred.
• Ability to multitask, stay organized, and manage time effectively.
• Comfortable with using phone systems, Google Calendar, and basic CRM or scheduling tools