Assistant Manager - IT

Job Description: IT Software / Application Development Specialist
Company: SIS Limited
Position Title: Assistant Manager (IT)
Department: Information Technology
Location: Corporate Office
Employment Type: Full-Time

Job Summary
SIS Limited is seeking a skilled and proactive IT Application Development Professional to join our technology team. In this role, you will be responsible for end-to-end application development, system support, cross-functional collaboration, and continuous process optimization. You will own assigned application modules, ensuring seamless performance, high code quality, and exceptional user support across the organization.

Key Responsibilities

1. Application Development & Module Ownership

• Application Development: Design, code, test, and deploy robust software solutions and custom application features aligned with SIS business requirements.
• Functioning of Assigned Modules: Maintain 100% operational readiness, high availability, and optimal performance for all assigned software modules.
• Drive bug fixes, performance tuning, system enhancements, and version upgrades for active modules.
  

2. Quality of Work & Technical Delivery

• Write clean, maintainable, secure, and scalable code following company standards and best practices and perform unit testing and integration testing to minimize post-deployment bugs and technical debt.
• Conduct regular performance checks and code reviews to ensure reliability and scalability.
  
  

3. User Support & Cross-Functional Collaboration

• User Support: Act as the primary point of contact for technical issues, module troubleshooting, and user queries.
• Collaboration: Partner closely with internal business stakeholders, branch/regional teams, and cross-functional IT groups to understand functional needs and translate them into technical solutions.
• Monitor support tickets/queries, ensuring prompt resolution within agreed SLA timelines.

4. Documentation & Knowledge Management

• Documentation & User Manuals: Create and maintain up-to-date technical design documents, API specifications, workflow diagrams, and deployment guides.
• Develop clear, user-friendly step-by-step manuals, standard operating procedures (SOPs), and quick-reference guides for end users.
• Conduct brief walkthroughs or training sessions for end users when releasing major module updates.

5. Process Adherence & Governance

• Strictly follow internal SDLC (Software Development Life Cycle) frameworks, Change Management protocols, and IT Governance standards.
• Comply with organizational data security policies, compliance requirements, and access control guidelines.
• Ensure all code commits, releases, and deployments strictly adhere to change management procedures.
  

6. Continuous Learning & Skill Improvement

• Actively upgrade technical skills and stay current with emerging technologies, frameworks, and modern development tools.
• Identify automation opportunities within existing software modules to streamline workflows and boost operational efficiency.
  
  
  

Work Expectations -

Timely completion of development milestones, feature releases, and functional enhancements.

Quality of Work - Minimal post-release bugs/defects, high code quality, stability, and adherence to security standards.

Functioning of Assigned Modules - System uptime, low latency, smooth module integration, and fast issue resolution times.

User Support & Collaboration - SLA resolution rates, user satisfaction feedback, and clear inter-departmental communication.

Documentation & User Manuals - Completeness, accuracy, and timely updating of technical guides, user manuals, and SOPs.

Process Adherence - 100% compliance with internal SDLC policies, security guidelines, and change management workflows.