Assistant Manager - IT

Role & responsibilities

- Take care of day to day Network, WAN /LAN/ VPN (SSL, IPSEC, PPTP, TCP/IP, and DNS), DHCP, and UDP related calls.
- Good practical knowledge of (LAN & WAN) component (Switches, router & firewall) with real time support.
- Designing and implementing new network solutions and/or improving the efficiency of current networks
- Maximising network performance through ongoing monitoring and troubleshooting
- Updating network equipment to the latest firmware releases
- Reporting network status to key stakeholders
- Maintains, monitors and troubleshoots within the roles of Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage).
- MPLS network and Wireless (Plan deployment and operation).
- Solid understanding of Network Administration, including users, permissions, Client/Server networks, login authentication, SNMP, Network Admin. Software, etc.
- Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment;
- Defining network policies and procedures; establishing connections and firewalls.
- Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
- Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation
- Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
- Excellent analysis, trouble shooting, and communications skills
- Ability to provide detailed case notes according to internal procedures and standards of quality,
- Video conferencing arranging for senior management.

Preferred candidate profile

- Qualification: Graduate

- Experience: Min 5 Years

- Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP,

- SNMP, FTP, TFTP, Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.

- Cisco switches Spanning Tree, Virtual- Chassis, Aggregated Interfaces, Access list, VRRP, Port security

- Manage and troubleshoot on FortiGate firewall (ipv4 policies, Security profile and VPN setup)

- Cisco routers and firewalls and switches NAT, VPN (Site to site and RA).

- HPE routers and firewalls and switches NAT, VPN (Site to site and RA).

- Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w., IPSEC VPN/SSL-VPN/NAT/GRE/

- FortiGate FW/GW Configure Firewall polices

- Routing protocols Static, Policy based routing, OSPF, BGP.

- Network Monitoring/Diagnostic tools: - Net flow / SFLOW, Wireshark, MRTG, SNMP NTP etc.

- Desirable: - Any web filtering tool experience.

- Hands on experience on Routers, firewall, L3 and Access Switches

- CCNA certified.

- Microsoft certified ( MCSC / MCSA ).

- Good understanding of Active Directory, Win Server, IIS, SQL, and Web services in a high availability environment.

Soft Skills:

- Thorough knowledge of troubleshooting remote access issues

- Excellent communication skills, (active listening skills)

- Able to articulate and speak with clear voice

- Diplomatic and must have interpersonal skills

- Able to understand the businesss objectives

- Must have empathy with end users

- Team player

- Professional code of conduct

- Must have a good understanding of the organization

- Must have basic technical knowledge of all technology used for the business processes.

- Good writing techniques (English)

- Good phone techniques (English)

Other information:

Work Mode: Work from Office

Shift: US Shift

Working days: 5 days