Assistant Manager- IT
TP · Gurugram · onsite · Posted 49d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems
- Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation
- Provides effective and timely resolution of users problems, queries or complaints
- Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure
- Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates
- Executes specialized projects and activities and typically works according to set principles
- Usually generates and initiates own workload and doesn't need instructions or guidelines
- Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product
- Positions at this level are expected to significantly improve the day-to-day activities/processes
- Manages and oversees the implementation of short-term activities within the team
- Decisions are of an operational nature within a defined scope
- Positions on this level delivers their share of professional responsibilities focusing on professional excellence
- Typically manages a team of Individual Contributor co-workers
Sourced from naukri
Skills
Customer Experience ManagementCustomer ExperienceTechnical SupportIT Infrastructure