MUMBAI · FULLTIME
Assistant Manager - IT Operations & Infrastructure
Tata Communications
Mumbai · onsite · Posted 4d ago
Sourced from
Undisclosed2–5 yrsfulltimeMumbai
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Section · 01
About this role
Responsibilities
Zscaler Internet Access (ZIA)
Zscaler Private Access (ZPA)
Zero Trust & Security
Troubleshooting
Networking Knowledge
Operational Responsibilities
Zscaler Internet Access (ZIA)
- Administer and troubleshoot ZIA policies and configurations.
- Configure URL Filtering, Cloud Firewall, SSL Inspection and Advanced Threat Protection.
- Manage Zscaler Client Connector policies and forwarding profiles.
- Configure and troubleshoot PAC files / forwarding methods.
- Manage authentication and identity integration with AD / Azure AD / SAML / IdP.
- Configure ZIA Cloud Firewall rules and security policies.
- Troubleshoot internet connectivity, authentication and application-access issues.
- Analyze ZIA logs and perform traffic investigation.
- Manage and troubleshoot ZIA Admin Portal configurations.
- Support policy changes, incident investigation and service requests.
Zscaler Private Access (ZPA)
- Administer ZPA applications, application segments and access policies.
- Configure and troubleshoot App Connectors.
- Configure Server Groups, Segment Groups and Access Policies.
- Manage ZPA application discovery and application access.
- Troubleshoot user-to-application connectivity issues.
- Understand ZPA Private Service Edge / Public Service Edge concepts.
- Configure and troubleshoot Client Connector for ZPA.
- Support integration with Active Directory / Azure AD / SAML-based authentication.
- Analyze ZPA logs for application-access troubleshooting.
Zero Trust & Security
- Good understanding of Zero Trust Network Access (ZTNA) concepts.
- Understanding of SASE architecture.
- Knowledge of secure internet access and private application access.
- Understanding of identity-based access control.
- Familiarity with security principles such as least privilege and conditional access.
Troubleshooting
- Troubleshoot issues involving Zscaler Client Connector.
- Troubleshoot issues involving Authentication.
- Troubleshoot issues involving DNS.
- Troubleshoot issues involving SSL inspection.
- Troubleshoot issues involving PAC files.
- Troubleshoot issues involving ZIA/ZPA policies.
- Troubleshoot issues involving Application connectivity.
- Troubleshoot issues involving App Connector.
- Troubleshoot issues involving Internet browsing.
- Troubleshoot issues involving Private application access.
- Perform packet captures and basic network troubleshooting.
- Work with Zscaler TAC for complex issues.
- Perform root-cause analysis and prepare incident reports.
Networking Knowledge
- TCP/IP
- DNS
- Http/https
- Proxy concepts
- SSL/TLS
- Routing
- NAT
- Firewalls
- VPN concepts
- IPsec/GRE tunneling
- Authentication protocols
- SAML
- Active Directory / Azure AD
Operational Responsibilities
- Monitor Zscaler environment and resolve incidents.
- Handle L1/L2/L3 troubleshooting depending on experience.
- Implement approved changes.
- Participate in change and incident management.
- Prepare SOPs and operational documentation.
- Coordinate with network, security, IAM and application teams.
- Participate in maintenance activities and troubleshooting bridges.
- Maintain Zscaler configuration and operational documentation.
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Section · 02
Skills
it operationsIncident ManagementGREDNSActive Directoryaws iamfirewallsIncident InvestigationConditional AccessAzure ADComputer Networksauthentication protocolscloudFirewallNetwork TroubleshootingArchitecturemaintenanceMicrosoft Azure
Section · Company
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
Work Life Balance431Salary381Work Culture381Job Security327Work Environment284
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